On February 25, 2024, ransomware knocked out roughly 80% of the City of Hamilton’s computer network. Phone lines, transit apps, property tax and permit systems went dark. The attackers wanted $18.5 million. The city refused to pay, which was the right call. Then came the second blow: its insurer denied the claim, because multi-factor authentication hadn’t been fully rolled out when the attackers got in. By the summer of 2025, Hamilton’s recovery bill had reached $18.3 million, and taxpayers were on the hook for all of it, according to Global News. It’s a costly case study in why every organization…
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