Answers to the questions readers and customers ask us most often. If yours is not here, our contact page lists the best way to reach the right person.

About Texcovery

Who runs Texcovery?

Texcovery is published by Texcovery Media, an independent company based in downtown Toronto. We launched in 2025 and are run by a small editorial team plus freelance contributors. We are not owned by a larger media group, a venture fund or any of the companies we cover. Our about page has the full story.

How does Texcovery make money?

Mainly through display advertising and newsletter sponsorships, plus clearly labelled sponsored articles, affiliate commissions on some product recommendations and sales from our small merch shop. None of these buy editorial coverage. Our disclaimer explains how we keep them separate from our journalism.

Are your articles written by AI?

No. Our editors and writers may use software tools for things like transcription, research help and grammar checks, but people do the reporting and writing, and a human editor reviews every piece before it is published. We do not publish AI-generated articles, fake quotes or AI-generated images of real events. The details are in our editorial policy.

Reporting and corrections

I found a mistake in an article. What should I do?

Email [email protected] with the link to the article, the sentence you think is wrong and, ideally, a source that shows the correct information. We aim to reply within one business day. Confirmed errors are corrected with a dated note at the bottom of the article, so readers can see what changed.

How do I send a story tip?

Write to [email protected]. Tell us what you know and how you know it. If you need to remain anonymous, say so in your first message and hold off on sending sensitive documents until we have discussed a safer way to share them. Please do not use a work email or work device to contact us about your employer.

Can I write for Texcovery?

Yes, we commission paid work from freelance journalists and expert practitioners. Read our write for us guidelines and send a short pitch. We do not accept paid guest posts or articles written to place links. Company press releases are welcome at the same address, though buying advertising will never get you coverage.

Newsletter

How do I subscribe to the newsletter, and how often is it sent?

Use the sign-up form at the bottom of any article. You will get an email asking you to confirm your subscription; your subscription starts only after you click the confirmation link. The newsletter is free and comes out twice a week, with occasional special editions for major breaking stories.

How do I unsubscribe?

Click the “Unsubscribe” link at the bottom of any newsletter. It takes effect immediately and you will not need to log in or explain why. If you have trouble, email [email protected] and we will remove you manually.

Shop

Where do you ship, and how much does it cost?

We ship across Canada and to the United States using Canada Post. Standard shipping in Canada is a flat CA$9.50 and free on orders of CA$75 or more before tax. US shipping is CA$18.00, reduced to CA$9.00 on orders of CA$120 or more, with any US duties prepaid at checkout. Full details, including delivery estimates by region, are on our shipping and returns page.

Are prices in Canadian dollars, and do you charge tax?

All prices are in Canadian dollars. GST or HST is added at checkout based on the province or territory your order is shipped to, for example 13% HST in Ontario or 5% GST in Alberta. Orders shipped to the United States are not charged Canadian sales tax.

Can I return something?

Yes. Unused items in their original condition can be returned within 30 days of delivery. Email [email protected] with your order number for a return authorization. If something arrives damaged or isn’t what you ordered, send us a photo within 14 days and we will replace it or refund you in full at no cost to you.

Do you offer bulk orders for teams or events?

For orders of 25 or more of a single item, email [email protected] with the items and quantities. We can sometimes offer a discount and combined shipping. We do not offer custom co-branded merchandise.

Privacy and your data

What do you do with my personal information?

We collect only what we need: your email if you subscribe to the newsletter, your name and email if you comment or contact us, and your order and delivery details if you buy from the shop. We never sell personal information and we never see your full card number. Our privacy policy explains everything, including how long we keep data and where it is stored.

How do I change my cookie settings?

Click “Cookie settings” in the footer of any page. You can turn analytics, advertising and functional cookies on or off at any time. Only strictly necessary cookies, such as those that make the shop cart work, are set before you choose. Our cookie policy lists every cookie we use and how long it lasts.

How do I see, correct or delete the information you hold about me?

Email our privacy officer at [email protected] from the email address you used with us. We acknowledge requests within five business days and respond within 30 days. Some information, such as order records, must be kept for tax purposes, and we will tell you if that applies.