Last updated: October 5, 2026
The Texcovery shop is a small operation. Orders are packed by hand in our Toronto office and shipped with Canada Post. This page explains what shipping costs, how long it takes, how to return something and what happens if an item arrives damaged. If your question is not answered here, email [email protected] and include your order number.
Where we ship
We ship to every province and territory in Canada and to the United States, including Alaska and Hawaii. We do not currently ship to US territories, APO/FPO addresses or other countries. We are working on it; if you are outside North America and want to be told when that changes, email us.
Order processing
Orders placed before 13:00 Eastern Time on a business day are usually packed and handed to Canada Post the next business day. Orders placed later, or on weekends and Ontario statutory holidays, are processed the business day after that. In the busy weeks before the December holidays, allow up to three business days for processing. We will post a notice on the shop if processing times are longer than normal.
You will receive an email with a tracking number as soon as your parcel has been dispatched.
Shipping rates within Canada
| Service | Order subtotal under CA$75 | Order subtotal CA$75 or more | Tracking |
|---|---|---|---|
| Standard (Canada Post Regular Parcel or Tracked Packet) | CA$9.50 flat rate | Free | Yes |
| Expedited (Canada Post Expedited Parcel) | CA$16.00 flat rate | CA$7.00 | Yes |
| Sticker pack only, sent as lettermail | CA$2.50 | n/a | No |
The free-shipping threshold is based on your order subtotal after discounts and before taxes. Shipping charges are taxable, and GST/HST on shipping is calculated at the rate for the province or territory you are shipping to. The total you pay, including shipping and tax, is always shown at checkout before you confirm.
The lettermail option is offered only when your cart contains nothing but sticker packs. Lettermail is not tracked, so we cannot replace a lettermail order that goes missing until 15 business days have passed since dispatch.
Estimated delivery times in Canada
These are Canada Post’s typical delivery times after dispatch, in business days. They are estimates, not guarantees.
| Destination | Standard | Expedited |
|---|---|---|
| Greater Toronto Area | 1 to 3 days | 1 to 2 days |
| Rest of Ontario and Québec | 2 to 5 days | 1 to 3 days |
| Atlantic Canada and the Prairies | 4 to 7 days | 2 to 5 days |
| British Columbia | 5 to 8 days | 3 to 6 days |
| Yukon, Northwest Territories, Nunavut and remote communities | 7 to 15 days | 5 to 10 days |
Shipping to the United States
| Service | Order subtotal under CA$120 | Order subtotal CA$120 or more | Estimated delivery |
|---|---|---|---|
| Canada Post Tracked Packet USA | CA$18.00 flat rate | CA$9.00 | 6 to 12 business days |
Duties and customs fees: the United States no longer allows low-value commercial parcels to enter duty-free, so US-bound orders may be subject to import duties and processing fees. To avoid surprise charges at your door, we calculate any applicable US duties and fees at checkout and prepay them through Canada Post’s duty-prepaid service. The amount appears as a separate line before you pay. You will not be asked to pay anything further on delivery for duties on items you bought from us. US trade rules have changed several times since 2025, so the amount can change from month to month; checkout always reflects the current rules.
Prices are in Canadian dollars. Your card issuer will convert the total to US dollars at its own exchange rate. No Canadian GST/HST is charged on orders shipped to the United States.
Tracking and delivery
- Track your parcel using the link in your shipping email or on canadapost.ca.
- If nobody is home to receive a parcel that needs a signature or will not fit in your mailbox, Canada Post will leave a delivery notice card and hold the parcel at a nearby post office, usually for 15 calendar days. Parcels not collected are returned to us.
- Please double-check your address at checkout. If you spot a mistake, email us right away. Once a parcel has been dispatched, we cannot change the address, and a reshipment for an incorrect address provided by the customer will be charged at our cost.
- If your tracking shows “delivered” but you cannot find the parcel, check with neighbours and your building’s mailroom, then contact us within 7 days. We will open an investigation with Canada Post and work with you on a replacement or refund.
Late or lost orders
If your order has not arrived within 10 business days after the estimated delivery window, contact us and we will start a trace with Canada Post. If the parcel is confirmed lost, we will send a replacement at no cost or give you a full refund, whichever you prefer. You also have the right to cancel your order for a full refund if it is not delivered within 30 days after the delivery date we specified, unless you accepted delivery after that point.
Postal disruptions
If Canada Post service is disrupted, for example by a labour dispute or severe weather, we will post a notice on the shop and, where we can, offer an alternative courier. If you would rather cancel an order that has not yet shipped, we will refund you in full.
Returns
If you are not happy with something you bought, you can return it within 30 days of delivery.
Conditions
- Items must be unused, unwashed and in their original condition and packaging.
- For hygiene reasons, mugs that have been used cannot be returned unless they are defective.
- Sticker packs can be returned only if the sleeve is unopened.
- Items from a sale or clearance listing can be returned under the same conditions unless the listing said “final sale”.
How to return an item
- Email [email protected] with your order number and the item(s) you want to return. You do not have to give a reason, but it helps us improve.
- We reply within one business day with a return authorization and the return address. Please do not mail a return without one; unauthorized returns may be delayed.
- Pack the items securely and send them back with a tracked service. Keep your receipt and tracking number until your refund arrives.
Return shipping for change-of-mind returns is paid by you. For customers in Canada, we can email a prepaid Canada Post return label and deduct its cost (CA$9.50 at the time of writing) from your refund if you prefer. Original shipping charges are not refundable for change-of-mind returns, except where the whole order is returned and you received free shipping, in which case nothing is deducted for the outbound shipping.
Exchanges
We do not process direct exchanges, because our stock is small and an item may sell out while your return is in the post. The quickest way to get a different item is to return the original for a refund and place a new order.
Damaged, defective or incorrect items
We pack carefully, but parcels sometimes have a rough trip. If your order arrives damaged, defective or not what you ordered:
- Email [email protected] within 14 days of delivery with your order number.
- Include a photo of the item and, if possible, the packaging and shipping label. Please keep the packaging until the claim is settled, as Canada Post may ask for it.
- We will send a replacement at no cost or issue a full refund, including the original shipping, whichever you prefer. You will not usually need to return a broken item; if we do need it back, we will send a prepaid label.
Manufacturing defects that appear later, within 90 days of delivery and under normal use, are covered by the product warranty in our terms and conditions.
Refunds
- Once we receive and inspect your return, we email you to confirm. Approved refunds are issued within 5 business days to your original payment method.
- For damaged, defective, incorrect or lost items, refunds are issued within 5 business days of approving your claim. No return is needed unless we ask for one.
- If you cancel an order under a legal cancellation right, we refund you within 15 days of receiving your cancellation notice, as Ontario law requires.
- Depending on your bank or card issuer, it can take a further 3 to 10 business days for the refund to appear on your statement.
- Refunds are made in Canadian dollars. If your card is in another currency, the amount you see may differ slightly from what you paid because of exchange rate changes, which we do not control.
Cancelling an order
If you change your mind before your order ships, email us as soon as possible. If the parcel has not yet been handed to Canada Post, we will cancel the order and refund you in full. If it has already shipped, you can return it under our returns policy.
Contact the shop
Email: [email protected] (we reply within one business day)
Phone: +1 (416) 555-0147 (Monday to Friday, 9:00 to 17:00 ET)
Texcovery Media, Suite 704, 120 Adelaide Street West, Toronto, ON M5H 1T1, Canada
Please note that our office is not a store. Returns must be sent by mail with a return authorization, and we cannot accept walk-in returns or offer local pickup.